got questions?
got questions?
FREQUENTLY ASKED QUESTIONS
Please see below some of the most common questions that we receive. Please feel free to contact us should you have a question that is not covered here.
What are scratch and dent appliances?
Scratch and dent appliances are cosmetically damaged during transportation to, or while on the floor of the main retailers. We purchase these appliances at a discount and are able to pass this on to you.
Where do scratch and dent appliances come from?
We work with top leading manufacturers and purchase directly from them.
What is the difference between A-, B-, and C-Grade products?
A-Grade: Items may have packaging damage or have been removed from their original packaging, but have minimal or no visible defects.
B-Grade: Items have minor scratches or dents.
C-Grade: Heavily damaged or refurbished items, sold at greater discounts.
Do all products come with a guarantee?
Yes, all products, regardless of grade, come with a full 1-year guarantee.
Are C-Grade products still functional?
Yes, C-Grade products are fully functional, but they may have more visible damage or have been refurbished. They are sold at a greater discount.
Can I return or exchange a graded product?
Yes, our products are covered by a 1-year guarantee, and returns or exchanges can be processed according to our return policy.
Are there any warranty or guarantee differences between grades?
No, all grades (A, B, and C) come with the same 1-year guarantee.
Which brands do you stock?
Defy, Hisense and KIC.
How often do you receive stock from your suppliers?
We receive stock weekly.
Can I purchase a scratch and dent appliance over the phone or on your website?
All appliances must be purchased from our store in person. We welcome you to inspect the appliance from top to bottom, so that you know its precise condition before you make a decision to purchase.
What are your payment options?
Card, cash and EFT
Do you deliver?
Delivery is available through an independent contractor, who operates from our business premises. All arrangements are to be made directly with RYZ TRANSPORT, who will attend to both quotations and billing for delivery.
, or contact Ryz Transport on 063-297-6913 for more information.
Do you sell parts?
We no longer sell parts, however we supply and fit parts for all service related matters.
What if the product that I want is out of stock?
We don’t have control over what stock we receive, but we do receive stock regularly and will gladly take your contact details to let you know if a particular item comes in.
What is your exchange / return policy?
Please see Refund & Returns Policy document.
What is your turnaround time on repairs?
Quotes for repairs are valid for 3 days. Our turnaround time, once the quote is accepted and paid in full, is 4 days. This is subject to part availability and load shedding schedules.
Do you charge an assessment fee for technical repairs?
We charge R650 (excl. VAT) within a 25 km radius from our store. Beyond this distance a quote will be issued.
Are you a certified repair centre?
Yes, we are the authorised service agent for KIC South Africa, Univa and Whirlpool South Africa.
Are your technicians certified?
Yes, all our technicians have gone through rigorous training and have a minimum of 5 years of field service and workshop experience. We hold our level of service as the most important part of our business.
Do you buy or swop appliances from the public?
No, we do not.
Do you have a physical showroom where I can see the item?
Yes.
You can visit us at:
Unit 1,
29 Montague Drive,
Montague Gardens,
Cape Town,
7441.
CLICK HERE TO VIEW WHAT WE MAY HAVE IN STOCK!
